FULFILLMENT POLICY

At Billight, we are committed to delivering your orders promptly and efficiently. Please review our processing and shipping guidelines below.

1. Order Processing

Processing Time: Orders are typically fulfilled and shipped within 1-3 business days from the time of purchase.

Holiday Demand: During peak holiday seasons, processing times may be slightly longer due to increased order volumes. We appreciate your patience and understanding during these periods.

2. Shipping Timeline

Standard Shipping: Once your order has been shipped, it will take approximately 3-10 business days to arrive, depending on your location and shipping carrier availability.

Shipping Delays: While we strive to ensure timely delivery, please note that we are not responsible for any delays caused by the shipping provider. Once your package is in transit, it is subject to the provider’s schedule and potential unforeseen delays.

3. Shipping Confirmation and Tracking

Once your order has shipped, you will receive a confirmation email containing your tracking number and relevant shipping details. You can use this information to monitor your package and track its estimated arrival time.

If you have any questions about your order’s shipping status, please contact us at support@billightpool.com. We’re here to help!